Scale your customer insights with a fully automated NPS survey process to rival programs at tech titans like Facebook or Google — Automated insight-gathering programs were once a super power that tech titans like Facebook and Google leveraged en masse to grow their businesses. When I worked at Instagram, for example, we had a fully automated customer survey program that hummed along like a well-oiled engine. NPS surveys were sent daily, responses…

Seven principles Analytics uses to set goals for Instagram Marketing campaigns. — We take goals very seriously at Instagram. Goals are important anchors and focus points. They ensure everyone is aligned and set expectations on what a particular marketing program is trying to achieve. As a Analytics leader, it is my responsibility to set goals for marketing programs. However, setting a goal…

Skills needed to start a CSS career and industries that hire CSS professionals — This post was written for and originally appeared on SAGE Ocean It’s an exciting time to be in social science. Social media, digital identities and the world of big data has opened up new ways for social scientists to study and examine social phenomenon. Some examples include using online search…

Marketing Analytics is a multifaceted but often misunderstood practice. Here’s an example day to highlight the diversity of the role. — Marketing Analytics is often the foundation of any world-class Marketing program. But conferences, interviews and meetings have taught me that very few people understand the world of Marketing Analytics. Some incorrectly describe Marketing Analytics solely as digital analytics — tracking visits, clicks and conversions. Yes, we do that but that’s…

Organizational bias in data use has long flown under-the-radar. However, its impact on businesses and their bottom-line can be destructive. This article aims to start the discussion on organizational bias, including what it is and why you need to be vigilant in limiting its impact around the business. Data use…

Company-level dashboards are special. They hold the most important Key Performance Indicators (KPIs) across each department and business area. Everyone in organization gravitates to the company-level dashboard, from the CEO to the newest team member. This makes them a focusing tool as much as a reporting tool. …

I’ve been working in Analytics for nearly 14 years now. Over that time, I’ve seen the measurement landscape change dramatically. Coding packages come and go. New ‘exciting’ areas of analytics come and go. So it can hard for aspiring analysts to know where to focus. However, I’ve found a number…

I’d like to introduce you to a lesser-known field of insights professionals called Computational Social Scientists. Every business could benefit from hiring Computational Social Scientists but few people know exactly what that means. So I wanted to try and shine some light on this field. Full disclosure — I put…

I spent two days at Google’s Sydney office this week, using their new Google Cloud Platform (GCP) and getting some hands on experience with the GCP tool set. I was given the opportunity to use GCP tools for querying billion-row data sets, set up virtual servers and create machine learning…